Returns & Refund
Thank you for shopping with Only Pets We want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Returns & Refunds policy
🔁 Returns
Eligibility: You may request a return within 14 days of receiving your order.
Condition: Items must be unused, in the original packaging, and in resellable condition.
Non-Returnable Items: Perishable goods, customized items, and clearance products cannot be returned.
💰 Refunds
Processing Time: Once we receive and inspect the returned item, we will process your refund within 5–7 business days.
Refund Method: Refunds will be issued to your original payment method.
Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
🔄 Exchanges
If you received a defective or incorrect item, we will send a replacement at no additional cost.
📦 How to Request a Return
Email us at admin@empulsesolutions.com with your order number and reason for return.
Wait for our confirmation and return instructions.
Send the product back using a trackable shipping method.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by Email:admin@empulsesolutions.com
Return & Refund Policy Guide
Learn about our easy return and refund process, inspired by top e-commerce platforms like Amazon.
Return Process Info
Understand the steps for returning items and receiving refunds, ensuring a hassle-free experience.
Customer Support Help
Our dedicated support team is here to assist you with any questions regarding returns and refunds.
We prioritize customer satisfaction and aim to resolve any issues swiftly and efficiently.
Satisfaction Guaranteed
The return process was smooth and hassle-free, just like Amazon. Highly recommend this service!
John Doe
★★★★★
Contact Us for Assistance
Reach out for inquiries about our refund and return policy. We're here to help you with any questions or concerns.
Support
admin@empulsesolutions.com